Privacy Policy & Cookies
Hannah Issi are registered as a data controller with the ICO (Information Commissioner's office). The ICO is an independent UK regulatory office who deal with data protection, such as compliance with the new Data Protection Act 2018, General Data Protection Regulation (GDPR), and information rights for the general public. We take personal data seriously and follow the guidelines and practices recommended by the ICO.
You may instruct us at any time not to process your personal information for marketing purposes, even if you have previously agreed, by emailing or writing to us.
You may request details of personal information which we hold about you under the new Data Protection Act 2018. If you would like a digital copy of the information held on you please email or write to us. If the personal information we hold about you needs to be corrected or updated please email or write to us. If you disclose the personal information of another person to us, you must obtain that person’s consent to both the disclosure and the processing of that personal information.
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Personal information we may collect and store includes:
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Information about your computer and about your visits to our website (including your browser type, IP address and geographical location, operating system, referral source, pages you view, length of visit and website navigation paths).
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Information that you provide to us when registering with our website for the purpose of subscribing to our email notifications and newsletters by subscribing to our 'join our mailing list', such as your email address.
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Information relating to any purchases you make of our products, such as your name, delivery/payment address, telephone numbers, email address and payment card details
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Information that you post to our website for publication on the internet, including your user name, profile pictures and reviews
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Information contained in any communication you choose to send to us.
Your personal information will be used to run our business and website, to enable you to purchase and send our goods to you, and to enjoy the services provided of our website, including making a better personal online experience for you. Your personal information allows us to carry out essential tasks such as sending you details of your orders, invoices, collecting and chasing payments and communicating with you. We may also send you our email newsletter and marketing emails, if you subscribe to our 'join our mailing list'. You can inform us at anytime if you no longer wish to receive our email newsletter or marketing emails. We will not supply or sell your personal information to any third party without your consent. However, we may provide third parties (such as our website host) information about our users for statistical analysis to analyse trends but they will not be able to identify individuals.
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Customers personal information will be retained for 2 years from their most recent purchase date. Personal information of individuals who subscribe to our mailing list, will be retained until such time the individual opts-out or unsubscribes.
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We will share personal information with our payment providers only to process payments you make via our website, issue refunds and deal with issues relating to this. You should review our payment providers' own privacy policy. ​
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Our website may include hyperlinks to and details of, third party websites. We have no control over and are not responsible for the privacy, policies and practices of any third parties.
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Cookies
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Our website uses cookies. A cookie is a small file that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website, which helps us to provide you with a good experience when you browse our website. The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it, including any third party services featured on our website. This helps us to improve the way our website works, for example by making sure users are finding what they need easily and gathering information about your preferences, such as which pages of our website are most used. We analyse this data and use it to improve our website, making a better online experience for you. We also look at how you arrived on our website, to see if you arrived via an affiliate website, and if so which one.
Our cookie alert pop up asks if you agree to such use of cookies on our website, by clicking OK you agree to our cookies. You can delete or disable our cookies but this may cause some limitations or interruptions in certain areas of our website. ​
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More information about cookies can be found at http://www.aboutcookies.org.uk/
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Information about how to disable or delete cookies can be found at http://www.aboutcookies.org.uk/managing-cookies
We may update this policy from time to time so please check this page periodically to ensure that you are happy with any changes.